Ya, Kita ada denda

• Denda setor resi: jika tidak setor resi sampai closed box cina maka di tagihan akan kita kenakan denda 5.000 per resi yang tidak disetorkan

• Denda keterlambatan: denda ini bagi keterlambatan payment tagihan yang melewati deadline sebesar 5.000 per hari. Jika melewati batas deadline nimbun maka barang akan menjadi milik WH

• Denda Sensitive Item: denda ini dikenakan bagi yang tidak menginformasikan adanya barang sensitive seperti; liquid, magnet, battery, garment dan semi-garment

Direct:

• Box only punya kamu tanpa bareng dengan yang lain

• Form khusus tersendiri

• Grup Direct dengan isi: kamu, admin Ting Warehouse dan admin kamu (opt)

• Bisa tentuin buka dan open box sendiri. Kurang lebih kamu yang nentuin tanggal perorder kamu sendiri

• Harga rate cargo lebih murah

• Ada fee handling, fee ongkir lokal dan fee box

Sharing: 

• Box bareng dengan yang lain

• Form bareng yang lain

• Closed box di tentukan oleh WH. Pengiriman setiap 10 hari jika tidak ada kendala seperti; Libur tahun baru, libur CNY, dan lain lain.

• Harga rate normal

Bisa banget. Kamu ga perlu pakai packingan dari Ting warehouse dan bayar fee pack. Kamu bisa beli packingan sendiri lalu dikirim kekita seperti; bubblewrap, box, polymailer dan lain lain.

Dapat say! kalian bisa dapat foto update arrived warehouse cina di jejer dan arrived INA di jejer juga di airtable. Untuk foto barang unclaimed kita update di Line grup ya

Tidak ada. Free ya... cukup isi form Active Member Registration lalu screen shoot bagian page akhir dan kirimkan ke admin untuk di invite kedalam grup

Boleh, tapi batas pindah box cuman 1x kali ya

Tenang say! kamu bisa info admin Ting Warehouse untuk bantu kamu ganti informasi

Iya!
Perlu banget kamu punya data rekap sendiri untuk meminimalkan jika admin ada kesalahan dalam merekap. Kamu juga harus cek jumlah barang ya, jika ada yang kurang, bisa info ke admin. Tapi disini admin juga akan bantu cek jika jumlah sudah sesuai atau belum, barang rusak atau barang tidak ditemukan.

Untuk mengajukan komplain, silakan konfirmasi kepada admin dengan menyertakan bukti video utuh tanpa potongan (mulai dari proses pembukaan paket) dan nomor resi. Batas waktu komplain adalah 3 hari sejak barang diterima, mengingat keterbatasan penyimpanan rekaman CCTV (maksimal 10 hari) dan estimasi waktu pengiriman 2-5 hari. 

Yes, we do have fines. 

• Receipt submission fine: if you do not submit your receipt by the Chinese box closing time, we will charge a fine of 5,000 IDR per receipt that is not submitted. 

• Late payment fine: this fine is for late payment of bills that exceed the deadline, amounting to 5,000 IDR per day. If you exceed the accumulation deadline, the goods will become the property of the WH. 

• Sensitive item fine: this fine is charged to those who do not inform us of sensitive items such as liquids, magnets, batteries, garments, and semi-garments. 

Direct:

• The box is exclusively yours, not shared with others.

• A separated form is used.

• A Direct group is formed, including you, the Ting Warehouse admin, and your own admin (optional).

• You can set your own box opening and closing times. Essentially, you determine your own pre-order dates.

• The cargo rate is more affordable.

• There are handling fees, local shipping fees, and box fees.

Sharing: 

• The box is shared with others.

• A shared form is used.

• The box closing time is determined by the warehouse. Shipments occur every 10 days, barring any issues such as New Year holidays, CNY holidays, and so on.

• The cargo rate is the normal rate

Absolutely! You don't have to use Ting Warehouse's packaging and pay the packaging fee. You can buy your own packing materials and send them to us, such as bubble wrap, boxes, polymailers, and so on. 

Dapat say! kalian bisa dapat foto update arrived warehouse cina di jejer dan arrived INA di jejer juga di airtable. Untuk foto barang unclaimed kita update di Line grup ya

Joining is completely free!
Just fill out our  Active Member Registration and send a screenshot of the final page to the Ting Warehouse admin. They'll then invite you to our group. 

Yes, it can, but the box can only be moved once. Fill out the receipt submission again and inform the admin which previous receipt you want to delete. 

Don't worry, dear! You can inform the Ting Warehouse admin to help you change the information.

Yes!
It's very important for you to have your own recap data to minimize errors if the admin makes a mistake in the recap. You also need to check the number of items. If there are any missing items, you can inform the admin. However, the admin will also help check if the quantity is correct, if there are damaged items, or if any items are missing.

To file a complaint, please confirm with the admin by including a complete, uncut video as evidence (starting from the package opening process) and the tracking number. The complaint deadline is 3 days from the date of receipt, considering the limited storage capacity of CCTV recordings (maximum 10 days) and the estimated shipping time of 2-5 days